Frequently Asked Questions

Find quick answers by category, from custom cake orders and pickup to payments, and celebration support.

Need a cake soon?

Custom designs are best confirmed early, especially for weddings, birthdays, and detailed themed cakes.

24 hours for most custom cakes

3-4 days for detailed designs or wedding structures

Ordering & Custom Cakes

How far in advance should I order a custom cake?

Can I request a specific flavour or decoration?

Can I change my order after placing it?

Can I collect my order from Kandy?

Do you deliver outside Kandy?

What payment methods do you accept?

How can I get in touch for a custom design?